Shipping policy

Shipping

Shipping Charges will be calculated at time of check out unless otherwise noted in product description. Some specialty or oversize items may require the shipping be calculated manually at which time the appropriate shipping rate will be applied upon customer approval. 

*FREE SHIPPING Codes do not apply to Oversize Items (Example: Roof Top Tents, Drawer Systems, MSA4x4 Slides, Bush Company Awnings, Truck Canopies, or other Oversized Items, Etc.) unless specifically stated in item description. 

Local Pickup order/s may incur inbound shipping charges dependent on item/s being part of a standard stocking order or not. 

INTERNATIONAL ORDERS (ORDERS WITH A SHIPPING DESTINATION OUTSIDE OF THE U.S.A.) AND/OR ORDERS OUTSIDE OF THE LOWER 48.

In addition to shipping charges associated with your order, orders shipping to destinations outside of the USA or outside of the lower 48 states may be subject to additional duties, fees, shipping charges and/or taxes. Such fees are determined and assessed by the country of delivery. ALL ADDITIONAL FEES RELATED TO INTERNATIONAL SHIPPING DESTINATIONS ARE THE RESPONSIBILITY OF THE CUSTOMER.

DAMAGE OR LOSS IN TRANSIT

All orders are carefully packaged before they leave our facility. Loss or mishandling of shipments by the carrier is the responsibility of the carrier.  In the event of loss or damage, you MUST:

1 – Retain all of the ORIGINAL PACKAGING from your shipment
2 – Immediately submit your claim directly to Mike's Custom Toys
3 – Provide in a timely fashion any supporting documentation or information requested by Mike's Custom Toys

If the above 3 requirements are met, Mike's Custom Toys will attempt to submit a claim to the carrier on your behalf.  Please note that Mike's Custom Toys will make every attempt to provide relief to our customers in the event of loss or damage, but such relief is not guaranteed.