Refund policy

Returns/Refunds

• Mike's Custom Toys will only accept returns up to 60 days from the ship date.
• Lifetime Warranty means ONE time replacement within the lifetime of originally purchased product.
• Shipping to and from Mike's Custom Toys for any return or exchange is at the expense of the customer.
• **Canceled Orders - Orders Canceled before products ship are still subject to a 7% Cancellation Fee. 

Returns/Refunds

All product returns are subject to a 20% restocking fee. Returns are subject to inspection. Returned items must be in new condition. Shipping charges are not refundable. Please contact us prior to returning any products. All returned boxes must have the invoice number clearly marked on the outside of the box or a copy of the invoice inside. Any returns made without the necessary information to clearly identify the sender will be held for 15 days and then returned to stock.

Returns MUST be received with original packaging and in re-sellable condition. Condition will be determined by Mike's Custom Toys. 

*SmartCap Pre-Orders may be fully refunded at any time, up to time of shipment.*